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Mattress Warranty Basics

Mattress Warranty from Mattress King

A mattress warranty is designed to protect the consumer from purchasing a defective product. Warranties cover any structural or manufactured defects. Most bedding manufactures provide some type of mattress warranty. These warranties fall in two categories Pro-Rated and Non-Pro Rated.

Some Vendor Warranties and Overviews are below: [these are links to .pdf files]
Sealy Warranty
Serta Warranty
Simmons Warranty
Stearns Warranty
Tempur-Pedic Warranty
Comfort Solutions Warranty

What are the different warranty types?

A Non-Prorated warranty will cover full replacement value of your mattress or box spring if it is found to be defective. Non-Prorated warranties will normally extend for a full ten years; others will extend further.

Pro-rated warranty will normally decrease the replacement value every year that the product has been used until reaching the maximum life of the warranty and exhausting and replacement value. For example, if you have a 5 yr Pro-rated warranty and your set original purchase price was $199.00 and you are approved for a set replacement in year 3 of the product’s use, you would receive an in-store credit for $79.60 ($199.00/5years life span=$39.80 depreciated value annually. $39.80 x 3 years already used equals $119.40 depleted value. $199.00 minus $119.40 equals $79.60 remain replacement value.)

How do I determine which warranty a product carries?

Warranties vary in the number of years in which they cover a product. Normally every new mattress will have a manufacture’s warranty card attached to it upon delivery. This card will outline all of the items covered by the manufacture. Some warranties are 20yrs, 10yrs, 5yrs and 1 year. Again each manufacture and product differs, so please check with a knowledgeable sales associate for details.

Every piece of bedding will have a Law Tag sewn into the product. Normally the Law Tag is a 3 inch by 5 inch tag that is sewn into the side of the product. It will state “Under Penalty of Law this tag not to be removed except by consumer doing so will alter your warranty rights”. These tags contain valuable warranty information and should remain attached to the product. It states when and where it was manufactured and the type of warranty a individual product carries. Typically a code letter or number will be written on this tag. By referring to the original warranty card, it will identify the number of years and whether it is Pro-rated or Non-prorated. Or, simply contact Customer Service for assistance.

What does a mattress warranty cover?

Bedding warranties are basically all similar. The each cover crucial concerns like, coils or wires protruding from the mattress or box spring. Excessively lumpy fabric or shifting pillow tops will be covered. Body Impressions or sagging over one and a half inch. If your product sags or the box spring bows, cracks, sags or breaks.
What is not covered?

Comfort preferences. The mattress warranty does not allow a replacement if you are uncomfortable in the sleep set. We go to great lengths to offer comfort testing, showroom trials and allowing a 90 Night in home comfort test, providing the product remains in the manufactures sealed plastic.

Both Pieces. Typically mattresses and box springs/foundations are sold in matching sets. Should you have a warranty concern, a service call might reveal only one piece to be defective. A manufacturer’s warranty will only replace those items that are found to be structurally improper and uncomfortable. Only defective merchandise will be replaced. One defective piece will not warrant the set being replaced as that it will match.

Transportation or delivery fees. Should any piece of your sleep set be deemed defective, we will be happy to replace it with an in store credit. This will allow you to reselect or replace the defective item. If you would like to utilize our delivery service to deliver your new item and collect the defective item, a delivery fee will apply. If you are able to exchange the defective item at one of our four warehouses (not the local store) no fee will apply. However, please be advised the defective item must remain in near new condition. It cannot be soiled, wet or stained in any fashion. Defective merchandise that arrives damaged or soiled will be refused and become non-returnable, thereby voiding your warranty.

Mattress fabric. Manufacture’s attempt to produce products with durable fabrics. Consumers are urged to protect these fabrics with a mattress pad cover. A quality mattress pad cover will not only increase the lifespan of the mattress fabric by reducing friction and wear, but it will also protect the fabric from stains and promote a cleaner sleeping surface for you.
How do I make a claim?

Bedding warranties are basically all similar. The each cover crucial concerns like, coils or wires protruding from the mattress or box spring. Excessively lumpy fabric or shifting pillow tops will be covered. Body Impressions or sagging over one and a half inch. If your product sags or the box spring bows, cracks, sags or breaks.

To complete our on-line Service Call Request Form Click Here.

How do I know if I have a concern?

Please contact the Customer Service Department to refer the claim process. Basically, once a mattress warranty claim form has been completed, a service inspector will come to review the bedding and assess the product for structural or manufactured defects. This report will be reviewed. Once a determination is made if the concerns are due to a warranty defect, a letter of notice will be processed. Letters will be mailed advising of approved or denied claim status. Once approved, the consumer may contact the sales associate to review reselection options.